Privacy Policy

This Privacy Policy describes how greenkiwi (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase from the "Site" or communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.

Information We Collect Directly from You
  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
How We Use Your Personal Information
  • Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, or postal mail.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and to maintain our business relationship with you.

How We Disclose Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.

Security of Your Information

We are committed to ensuring that your information is secure. However, no security measures are perfect, and we cannot ensure absolute security. Furthermore, any information you transmit to us may be vulnerable during transit. We advise against using insecure channels for sharing sensitive or confidential information with us.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy,  email us at info@greenkiwistudio.com.